We have many custom pages created via tagdiv composer – example here: http://www.orangeslices.ai/govcon-ma
We recently did some updates and added woocommerce to the site, which caused several other plugins to be activated – namely AMP and the Tagdiv mobile theme plugins.
This has caused quite a few issues with customers unable to see anything on those custom pages on mobile except the header and footer.
We are using the Newsmag theme. We have tried to deactivate the plugin or looked for a way to turn it off but it does not deactivate and there is nothing in the theme panel that we have found to turn off the mobile theme plugin settings. We have almost 10K users and this is very stressful.
We are using the classic editor and I do not see any options to turn off the mobile theme per page either. Please advise us how to remove this plugin. We tried to do so via blogvault and it crashed the site and we had to reboot it. Thank you.
Hi,
That is pretty unusual.
First, installing woocommerce doesn’t cause the AMP plugin and our mobile theme to also be installed. These two plugins are optional and have no relation to woocommerce. And the plugins can’t just install themselves.
Second, even if the two plugins are installed, it should be possible to deactivate and delete them, as with any plugin. But if you tried to remove them without success, I will take a look at this as well. Please send us an email at contact@tagdiv.com and provide admin login (user and pass) for the website.
Thank you!
I don’t have WooCommerce installed, but I have the same issue. No matter whether I have AMP active and set up, or disabled, many of my pages are empty. When AMP is active, a “mobile content” box appears in the editing window for these pages, meaning that I’m supposed to manually add separate content for mobile and desktop. I don’t want that – I want my responsive site to be responsive no matter the device. How can I get page content visible on mobile?
The site is https://answersforelders.com. A good example of a page with missing content is https://answersforelders.com/chateau-retirement-communities, which loads perfectly well on desktop, but I only get the header and footer in mobile.
Hi,
The plugin responsible for the different layout is the mobile theme, please read carefully what the plugin does https://forum.tagdiv.com/mobile-theme-introduction/ The mobile theme does not display composer content or any content from the desktop pages. All pages will require content to be entered in the mobile editor. If no content is entered there, the pages will be empty on mobile.
Of course, if you want to use the responsive version and not have to use a mobile editor to add content to mobile pages, then you can deactivate the mobile theme. It is an optional plugin.
Thank you!
Well, that was the simplest fix ever, thanks!
