Hi,
I saw this issue on many posts but I am using Envato Toolkit plugin to update my theme. The last fix for the mobile is not available and Envato toolkit shows no new updates.
i downloaded the mobile theme plugin but the problem is still there. no thumbs, no logo, no social icons…etc.
Please publish the updated version so that it is detected by Envato toolkit.
Hello midronepro,
Unfortunately, we have an issue regarding on mobile theme and this has been fixed in the latest updated that still remained 7.3 and that’s why the Envato Toolkit did not notice the update. Please try to re-update your theme and check again the results. Also, please notice that we recommend the FTP method because this is the surest one in this regard. -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps!
Thanks.
My issue with the mobile is much worse. Since the update to 7.3 using the Envato plugin, the webpage does not load on the mobile most of the time. If it loads then it takes up to 2 minutes. I deactivated the mobile plugin, delete it and then re-installed it but the problem is still there.
More than 20 percent of my visitors are mobile users.
Hello sniperetn,
Please try to download again the theme from the Theme Forest because we have fixed the issue regarding on Mobile theme but the version of it has not been changed…it is still 7.3 version. Also, please notice that we recommend the FTP method because this is the surest one in this regard. -> https://forum.tagdiv.com/install-via-ftp/
Thanks.
Hi Catalin,
Thanks for the tips. I did what you said and now everything is fine on my site http://www.midronepro.com
regards
