i have seen both these issues in threads at the beginning of the year but couldn’t find any with resolution.
i am running v 7.3 – i’d rather not deal with the big upgrade to 8 until i’ve more time in the autumn.
the mobile theme has shown a huge improvement in pagespeed, but the tag div galleries, which i use quite a bit, are not working.
also the mobile theme is showing on tablet – even a 10″ in landscape – i thought it was meant to be restricted to phone screens only?
finally i don’t like the M1 blocks at all. the letterbox format top of image often shows nothing more than background. i would much prefer them to be 16:9 or even 4:3. Is there a css code snippet available to change them?
many thanks for any help – and if it’s coming from theme staff – great theme – sorry first you’ve heard of me is gripes – but that’s forums.
Hello gibbsyns3,
First of all, I will thank you for your interests in our theme! So, please notice that our mobile theme is addressed to mobile devices and has a special design and functionality according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ If you want to change the layout of our mobile theme and also if you do not like our grids you should edit the core files where these are created and change them as desired. As a hint, if you want to affect the top grids from homepage, you should edit here -> https://www.screencast.com/t/836WpmOW5bRk
Please notice that if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!
Thanks for your understanding!
Thanks Catalin, though that design tweak is the far lesser of the issues.
More importantly are the two functions not working – the tag div gallery and the mobile theme appearing on tablet.
Hello gibbsyns3,
Provide your website URL so I can make some tests on my devices and also, so I will be able to provide a more accurate response.
Thanks for the message!
thanks catlin. i actually took the plunge and upgraded to 8. for info before switching i had resolved the tag div slider issue – which was js related. having upgraded to 8 the mobile theme is still appearing on tablet though. i can´t see any settings to change this, but have read on other posts that the mobile theme is designed for phone size screens only, the desktop site should appear on tablet?
Hello gibbsyns3,
Yes, on the tablet you will bring the desktop website structure. Try to clear all the caches and check the results.
Thanks for your understanding!
still showing mobile on tablet?
any more ideas?
Hi,
I do not see that happening on your website at the moment. The mobile version will only be displayed for phones
– https://www.screencast.com/t/jql4KhNm5N
– https://www.screencast.com/t/7buBuoEb97D
If you are still experiencing this issue, then something is interfering with the theme and causes this problem. That is not the normal theme behavior. It could be a caching issue, in some cases this will affect the mobile theme.
Thanks
thanks for the reply simion
can i ask whether the screenshots are taken from an emulator or an actual tablet, and if a tablet what os was it using?
i have tried it on two different android versions, and an older ios, from 10″ to 7″, all showing the mobile theme.
i actually turned all caching off. removed every plug in that was doing any ‘speed’ or ‘optimisation job on my website. not just for this, but in several areas of development there was a nagging doubt caching could be the problem. i even followed steps to check for cache left overs (and actually found w3 traces from ages ago before i moved to super on theme advice). having removed all of that, and being 100% cache free, i turned off cloudflare and purged everything.
so one thing i can be pretty sure of is cache is not behind the issue.
i have started turning one or two optimisation bits on again. cautiously, checking everything each time an option is flicked.
it has been a useful exercise. a few upgrade issues have resolved themselves, though that may be more to do with your recommendation of switching to php 5.6. than the absence of caching – but having caching out of the way for a development month still seems to make sense.
there are just two issues that remain, and have remained throughout, this tablet displaying mobile theme, and corruption caused by full width blocks (that one i can live with for now)
what is the methodology of the mobile theme in what it serves itself to? is it screen size, resolution, some trigger in the device that says ‘i am a tablet or i am a phone’? might help narrow it down if i can get some more examples.
Hi,
I believe the mobile version is displayed between 0 – 767px, that is considered phone screen area size. On devices of higher screen sizes it should not be displayed. If you have tested and it is displaying, then something is not working properly.
Please try to deactivate and remove the current mobile plugin, and install the latest version from the theme package if you did not do it already.
Thanks
