Hi,
If you are using the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png
Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.
If there is still a problem, please let me know!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please provide me a link where I can inspect this problem.
Thank you for your understanding!!
Right, now I have the website under maintenance, if you want, I will give you a username and password so you can check it well, I have tried to disable the plugins but the option to configure the menu in the mobile version still does not appear.
I’d also like to know how I can make javascript work, I have a function but I can’t get it to work.
Hi,
Please notice that the mobile menu will not appear in main bar, you’ll need to access the hamburger menu for that.
The javascript can be set in our theme in Theme panel> Custom code> Custom JavaScript -> https://i.imgur.com/SEPajdv.png
If there is still a problem please provide some screenshots and a link to can inspect the problem.
Thank you!
Hello again,
for hamburger menu in the mobile version at the moment I am using an external plugin, if you can explain how I can configure it in the theme itself, I would appreciate it.
Another question regarding the desktop version menu, on the one hand, how can I put the bigger logo? with css I can’t, and on the other hand, could the logo be divided into 3 different images with 3 direct links?
I also have problems with contact form 7, the messages are sent but the success message does not appear.
In the ‘block 4’ for posts to appear, by default it is configured to show 3 in the desktop version, can it be configured to be 4 in the same line?
I would also like to add at the end of the excerpts the ‘read more’ (block 4) but that it is a ‘+’ sign and I can’t find it or even activate the option to display ‘Read more’
Thanks
Hi,
If you are not using the mobile theme plugin, and you are not using a cloud header like this -> https://i.imgur.com/s4ufjLa.png then you should have on mobile in hamburger menu the same menu as on desktop. If you have a cloud header like this -> https://i.imgur.com/s4ufjLa.png you can edit it with tagDiv Composer -> https://i.imgur.com/hs7gaPD.jpg check the phone view port -> https://i.imgur.com/UCa56Mj.png click on menu and select the menu you want to display.
You have a bigger logo or in your case 3 logo you need to use a cloud header from tagDiv Cloud Library, edit it with tagDiv Composer and set the 3 logos and make these settings -> https://i.imgur.com/RJbJ1A1.png
Please check this article about: What to Do When Contact Form 7 Isn’t Sending Emails -> https://kaliforms.com/blog/contact-form-7-not-sending-emails/
This can be done only if you are using a flex block, these can be adjusted per deice -> https://i.imgur.com/GOi8Mve.png -> https://i.imgur.com/dMb0v83.png
There is no option to do that on block 4 but you can achieve this with flex block 1.
Hope this will help you!
Thank you!
Thanks, the problem with the menu is that it was blank and I couldn’t see it.
The problem with Flex block 1 is that it does not show a title or an extract or ‘read more’, only the image appears, how can I fix it?
Thanks!
Hi,
Using tagDiv Composer and add an Flex Block 1 it should look like this -> https://i.imgur.com/BXeH3Ce.jpg if for is is different, please make sure that you do not have a plugin conflict also please check the options from the flex block -> https://i.imgur.com/aIxtl3x.jpg or maybe you use a Big Grid Flex -> https://i.imgur.com/YnhDv1S.jpg
If there is still a problem, please provide me some screenshots and a link to your website.
Thank you!
In the image you can see above the ‘block 4’ and with title and extract and below the ‘Flex 1’ only with the image, can it be from the theme panel configuration?
Thanks!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
Thanks for your help.
I already have everything correct, except that when I import a header to customize it, this error appears in the editor above the menu:
Warning: getimagesize(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /usr/home/comercialh.com/web/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792 Warning: getimagesize(https://comercialh.com/wp-content/uploads/2020/03/unnamed-1.png): failed to open stream: no suitable wrapper could be found in /usr/home/comercialh.com/web/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792
and this error if I publish the page with that menu:
Warning: getimagesize(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /usr/home/comercialh.com/web/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792 Warning: getimagesize(https://comercialh.com/wp-content/uploads/2020/03/unnamed-1.png): failed to open stream: no suitable wrapper could be found in /usr/home/comercialh.com/web/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792 Warning: getimagesize(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /usr/home/comercialh.com/web/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792 Warning: getimagesize(https://comercialh.com/wp-content/uploads/2020/03/logo-comercial1.png): failed to open stream: no suitable wrapper could be found in /usr/home/comercialh.com/web/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792
I sent an email with the problem of ‘Flex block 1’ and I have written again to say that it was solved, there you have an administrator user, if you need me to send it again, he tells me.
Thanks!
Hi,
Please reply in that email the problem you mentioned here on forum, provide the wp-admin login and cPanel and we’ll solve the problem.
Thank you for your understanding!
