My website http://www.observerxtra.com on mobile version displays a white screen with the text:
“The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar) If you use a cache plugin clear it before checking the results.”
When I updated the site last night, the mobile was working. I even changed the colour and it was working great. By the morning, without touching the site again the error message is displayed. Have to say when it was working I really liked it. Much faster which is super important for mobile — thank you for creating this add on. When I can get it working on our site it will be a great asset.
I don’t have another mobile theme plugin installed or Jetpack. I am hosted on WPengine and they look after cache and don’t allow cache plugins. I cleared the cache for page and object but nothing has changed. I updated all of my plugins.
After the upgrade to v7 my pages have gone wonky in the background – especially my homepage which I can’t get into anymore to edit. I read that Visual Composer was breaking these pages and not the theme, however, I have the latest visual composer and something is wonky with my current pages. If I start a fresh new page everything looks fine.
I would super appreciate if someone can take a look.
Hi,
Before we take a look at your back-end, please try to disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Then make sure you update all plugins that cam with the theme. Visual composer, social counter and revolution slider if you use it.
You can follow this guide to see how you can update the plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can access your site and inspect it. Please also include a link to this topic so we can identify you.
Thank you!
