My site goes down (blank page)

Posted in: Newspaper
Post count: 1

Hi, I’m having an issue with the template. Somedays my client calls me because the website is down (blank page). When I enter to the admin panel, my Newspaper’s menu disappeared and only returns after reinstalling it…
I’ve no clue on what’s going on but this is really annoying..
Can you help me please? Thank you.

Post count: 35449

Hi,

If I understanding correctly, your theme disappear from WordPress dashboard.
First when is disappear please check the theme in Appearance if the theme is still there and what status have https://www.screencast.com/t/ZqmkDyLRroto

You can try to deactivating all non theme plugin and give it a try, is possible that some plugins to make some conflicts with the theme.

Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/

Thank you.

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