My website disappears when I install TagDiv Composer

My theme is Newpress 9.2.2 When I install tagdiv composer everything disappears on my website including the admin area. To activate another theme I have to rename or delete the folder from the Newspaper theme via FTP. I already read the forum and the answers are unsatisfactory. I checked all the requirements before buying the theme and when buying still I can not use it. Do you have any plans for a revision of the theme?

@fabiobiondo try to enable debug mode in wp-config.php
restart page and you will see where is a problem.
Perhaps you have conflict with some plugin. which you can delete or rename plugin folder to wakeup your wordpress, also you can delete Visual composer, in this case WordPress deactivate it and you get access to wp-admin.

But I cant use the theme. How I can get my money back? I want a “plug and play” theme. It´s not working for me. I´m installing and reinstalling plugins all day long. I just want to intall and configure without any drastic problem.

@fabiobiondo in this case, you have to wait response from tagDiv team, or write support ticket in codecanyon

PS: I just want to help, I’m freelancer, I’m not work in tagDiv 😉

Shows this
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 79 bytes) in /home/blogdotu/public_html/wp-includes/class-wp-term.php on line 199

@fabiobiondo If I remember correct, Newspaper theme require a bit more memory then usually wp hosting gives by default 🙂

check this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

try paste code to wp-config.php


/** Varibles for NewsPaper Theme */
define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );


paste it before text /* That’s all, stop editing! Happy blogging. */