i purchase this them yesterday after installing few hours later it’s started showing issues let me tell you one by one
1. Post creating time it’s show JSON Error
2. on Desktop mobile version theme are opening
3. and now it’s shows everything deleted but its not deleted
what i do now can you guys return my payment because i don’t like you support system if you can’t help so please stop this thing and return my money i will choose some other service
I’m having problem number two as well. The mobile version randomly appears on desktop and sometimes vice versa. I try clearing cache without any real results. Not sure if it’s Cloudflare related. I have followed the WP Super Cache recommendations from this site.
but at least some support team will guide what to do
Hello !
When the mobile version or amp is displaying on desktop is a cache problem, we recommend to use WP Super Cache with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you are using other cache plugins please deactivate theme and make a test.
If the problem persist, let me know the settings you’ve made for WP Super Cache.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new
We are sorry for the inconvenience !
Thank you !
I am also facing the same issue. Which is very annoying. Randomly any time the mobile version theme loads on desktop.
Here’s how I have fixed it, although not ideal.
Are either of you guys using Cloudflare? I found disabling ‘Cache Everything’ on the entire site made the problem go away, even if other caching plugins are installed.
It seems some sort of caching issue makes the site confused about which theme to show – possibly because they are from the same files/design?
Obviously this is not ideal because Cloudflare is important for many sites.
There needs to be a permanent fix for this because reading the forums a lot of people have been affected by it.
Yes I am also using cloudfalre and for me it’s an must use service as a CDN and spam blocker.
I agree, but after two days of trial and error this was the only way I could fix it, by disabling the ‘Cache Everything’ page rule for the entire site. 🙁
