My Website is down !! Just after activating the theme !!!

Posted in: Newspaper
Post count: 3
astute_leo2020
#368529
Oct 8, 2020 at 9:44 pm

HI

I just purchased this theme. Installed it and then activated it. When I was in Welcome section of “Newspaper” I clicked on the plugins tabs and since then my website is down.

Error Message :

There has been a critical error on your website.
Learn more about debugging in WordPress.

My Item Id: 5489609
My Website: https://theavidlearner.com

This was totally unexpected and I hope this is resolved at priority !

Regards,
Leo
Email : astute.leo2020@gmail.com

Post count: 18283
Vlad S
#368608
Oct 9, 2020 at 11:58 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 18283
Vlad S
#368609
Oct 9, 2020 at 11:58 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

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