Dear Tagdiv,
I’ve been able to solve most of my cache issues, but I am still having problems with the mobile tagdiv composer version of my site: theseoulite.com. If I manually clear the cache, everything is fine on mobile for 1 hour. Then, mobile devices load the web-responsive version which is too big and cluttered.
My webhost company handles my cache. They said they need a specific cookie from the theme developer that is set with the mobile version. They can exclude the mobile version from caching with this cookie. Could you please let me know where I can find this cookie so that I can exclude the mobile version from caching?
Thanks in advance,
Sean
Hello!
Please provide us more information and screenshots about your issue, and also specify which mobile version you use, so we can help you efficiently.
Thank you!
Hello!
I am using the Mintyside mobile theme and the Pulses Pro desktop theme.
Here is a screenshot of the mobile version when it works properly. Good: https://paste.pics/C40J8
Here is a screenshot of the mobile version when it caches to the desktop theme. I think that’s the problem. Bad: https://paste.pics/C40JU
My webhost says they can solve this issue if you give them the cookie that can allow them to stop caching the mobile page.
This is what they said: “Since the theme is managing the mobile version of the site, ask if there is a cookie. You can give it to us and we can add an exclusion for it. Where it would be in the theme I am not sure, but the theme dev/support may have a better idea of any cookies that are set for just mobile that we could use to exclude the mobile version from caching.”
Thanks for in advance for your help,
Sean
Hello Sean!
It seems you use a responsive version of your desktop and not the Mobile Theme plugin.
For this mobile version there is no cookies there.
A responsive version of your website is looking similar like on desktop, then you need to deactivate Mobile Theme plugin, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.
Check and let me know if you have a mobile page assigned to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Thank you!
That is correct I don’t have the mobile theme plug-in.
I use the mobile page version of my desktop.
The mobile page version has been customized with the mintyside theme.
But only the mobile responsive version of pulses pro desktop shows up.
As I await your response I will experiment with transitioning to the mobile plugin. If it is faster and better with AMP then perhaps it’s a sign that I should do it.
Hello Sean!
One thing that you need to know before is that mobile pages which you use is not compatible with AMP at the moment. So, AMP is faster and works better only with Mobile Theme.
Please note that if you enable the Mobile Theme on a page which was created with TagDiv Composer will not display the design you built because the Mobile Theme has the own templates design.
For more information about Mobile Theme, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
In the end, you can choose which want it is more suitable for your needs. If you still want to choose the mobile pages and you will have the same problem, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate more into this issue and find a best solution for you. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thank you!
