I have created a blank template from the cloud library’s New Blank Single Template and retitled it. But when I hit save the save symbol circles but the green saved message never appears. When I hit close, the template closes and has saved any changes ok. But something is wrong – why no green saved message?
Thanks
Mark
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I’ve been using Newspaper for 18 months but only had problems with non-save since starting to use cloud templates. Why does everything else – posts, pages save ok but cloud templates don’t? Do they have a special problem? Can you be sure there is no bug in cloud templates before I spend valuable hours checking https://forum.tagdiv.com/requirements-for-newspaper/?
I have spent a couple of precious hours checking my configuration against https://forum.tagdiv.com/requirements-for-newspaper/ and the NP System Status page seems to answer most of the system requirements. Please see my current status here: https://drive.google.com/open?id=1FbnwEnLmUHPGfCK-domaGlvkT4iY3_ig
Those not included there, as far as I can see, are these: WP Memory Limit (my wp-config.php file contains no define( ‘WP_MEMORY_LIMIT’ line, but the hosting package gives me a memory limit of 640mb) & MySQL (it’s 5.5).
Can you suggest what else is causing Cloud Templates save button to spin and not save?
Mark
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
