Hello, the Twitter (“X”) icon has been updated in other areas but it is still showing the old icon in the Social Counter. Is there something I am missing? Thank you!
Hello @yvrmark !
Please make sure you have the latest update of the theme and plugins too.
The Twitter icon has also been updated in the social counter shortcode from the TagDiv Composer: https://prnt.sc/46FJ2jFz-mrp
Thank you!
Hi Bettina
I did update everything (including plugins) to 12.6. I’ve cleared the caches and it still shows the old Twitter logo. https://prnt.sc/PEbl4tfTwRpU
I even tried re-adding the element to the single cloud template but it still shows the wrong logo.
Regards
Mark
Hello Mark!
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Hi, still having the problem after following your directions 🙁
Hello Mark!
Do you use the shortcode in the tagdiv Composer and the logo hasn’t been actualized yet in the latest update?
Thank you!
Hi,
I do not use the shortcode. I added the “Social Counter” as an element (Social Counter) – https://prnt.sc/o78BhLgCSrU9
I also use the “Social Counter” in one of my widget areas, which does not show the correct “X” logo.
I use “Social Icons” in my header & footer, and both display correctly.
The issue appears to be only with the “Social Counter”.
Regards
Mark
Hello Mark!
I think there is a cache issue. Please clear all your cache and try again.
Thank you!
Hi,
I’ve cleared all caches multiple times and nothing seems to work.
The problem only exists with the Social Counter. Everything else has been updated to the new X/Twitter icon properly.
Is there somewhere I can find/see the “X” icon to see what is there?
Regards
Mark
Hello Mark!
We need to investigate this issue.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
– provide more details(screenshots/video) about the issue
Thank you!
