Hi,
Please let me know what option for Instagram feed you use.
Please try to reconnect the account please make sure that during the authentication process, you connected the Facebook page with the Instagram account connected.
Thank you!
Hi,
The problem has been occurring for several days.
Hi,
Ok, but I need more information, like if you use the Instagram from footer template or block Instagram from tagDiv Composer, personal account, or business account.
Thank you!
I use on several sites, in the footer, in the company account, on none of them works.
Hi,
Please provide the link to your website.
Also, please check this option -> https://i.imgur.com/P9jmyXT.png
Thank you!
I do not use a standard footer, so it should not matter
I’m having the same problem (Instagram Gallery Block Render Failed – Tried accessing nonexisting field (comments_count) on node type (Media)
I also don’t use the Instagram in the footer.
problem has occurred since may 24
Hi
@Terra Adentro From your screenshots I see that you use a personal account.
Please try to change the settings from here save and check after https://i.imgur.com/XWqtDYx.png
@norbiQue I need some screenshots and the link.
Thank you!
This has also been happening with our Instagram footer; same exact error.
No changes were made in our side and it suddenly stopped working.
After updating WordPress and Newspaper theme the problem persisted. I’d bet this is a change on Instagram’s side that requires a new update for the theme.
I solved this way … https://imgur.com/a/8TkAugC
reconfiguring the personal Facebook account and then the business one. Thanks for the support
Tony Cericola
myNews.iT
Hi,
I’m glad is resolved.
Have a great day!
Hi,
So, do you use a personal account? What version of the theme do you have?
Thank you!
Yes, we have a personal account set up.
Newspaper version is 12.4. As I said before, this started happening suddenly and updating WordPress & Newspaper didn’t work out.
Hi,
I will do some tests with my personal account. Please let me know if you use the element from Theme Panel -> Footer or the Instagram widget from tagDiv Composer.
Thank you!
Hi,
we have again the same issue after last update. The Private Account is still connected and not expired, but the Instagram gallery is not shown.
Instead, there is an error: Block Render Failed – Tried accessing nonexisting field (comments_count) on node type (Media)
Best regards, Daniel
Hello,
same issue here:
https://kitz-magazin.de/
What can I do?
Happy about feedback
Bernd
Hi,
Did you have tried to disconnect and reconnect the facebook and Instagram accounts?
Thank you!
I will do some tests with my personal account. Please let me know if you use the element from Theme Panel -> Footer or the Instagram widget from tagDiv Composer.
We use the first one, theme panel’s footer. https://i.imgur.com/IptXBQZ.png
Yes, I disconnected from instagram and reconnected again: still the same failure message.
I used the Element from the TagDiv Composer and defined the page as the footer.
I have exactly the same problem.
I have not made any changes. Appears: Instagram GalleryBlock Render Failed – Tried accessing nonexisting field (comments_count) on node type (Media)
Exact same problem here. Lastest version of Newspaper. No changes made prior to error occurring. Personal Instagram.
