I’m getting this error on my site after the update. All required plugins are enabled but still the problem persists. What should I do?
–> https://prnt.sc/l-XG9Ph4hrrB
Hello,
Please let me know if you disable the extra plugins before do the update.
Please do the update using only tagdiv plugins.
Thank you!
Yes I disabled other plugins before updating.
After reviewing it, I noticed that the problem occurred when I tried to add “Hero Element”. Also the same issue occurs when I rearrange the page by disabling all other plugins.
The same problem exists on my other website.
I think the problem is with your plugin.
Likewise when I try to add “Hero Element” it waits like this;
https://gozalli.av.tr/wp-content/uploads/2022/10/error-update-12.gif
Hi,
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Problem solved. Thank you for your help.
Is there a list or instruction set in the documentation for those upgrading from 11 to 12?
Hello,
I recommend you update the theme on a staging website and make sure that you activate the tagDiv plugins activated to keep the website’s look.
Before the update, please fully backup all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ using method B.
Also, please let us know about errors when you try to update the theme; also, please disable all extra plugins.
Thank you!
