Hello, how are you?
I’ve been facing a problem since version 8 of the theme.
Every time I try to reinstall another version of the theme gives error. The following message appears: tagDiv importer detected an error. The importer will try to recover and continue to install the demo after you click ok on this dialog.
Steps to troubleshoot:
– Check the permissions on your upload folder
– Please make sure that WP_DEBUG is set to false in wp-config.php
– Contact our support via email contact@tagdiv.com (please provide your product license key)
Hi,
That is an error displayed usually when installing a demo, it could be caused by incorrectly set permissions
– https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Also be sure to set wp-debug to false in the wp-config file
– https://forum.tagdiv.com/requirements-for-newspaper/
If you already tried this and the problem remains, please send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP if possible. Include a link to this topic in the email.
Thanks
