I bought a template. However, it displays a newspaper ad unit on the mobile site that cannot be deleted. Moreover, if you click on it, then the transition to the advertiser’s website (newspaper) is not carried out, the user remains on the website. How do I remove this block?
See screenshot.
Hello,
To remove the ad box, please edit with tagDiv Composer, select the viewport on the phone and select element and delete it with right-click.
Also, if you have a mobile page, then you need to edit the mobile page and delete the ad box https://i.imgur.com/ETLC3qR.png
Thank you!
Yes. I tried to do it through the tagDiv Composer, but this particular block is not visible through the mobile editor for some reason. But at the same time it is visible on the website in the mobile version.
What could be the reason?
Also wanted to clarify: If I made changes to the CSS theme and blocks through the tagDiv Composer, will the changes be lost if I click install new updates for this theme?
Hello,
Normally, the settings that you have made in the Theme Panel or with tagDiv Composer will not be affected by the update of the theme, but if you made changes in theme files, then yes, the files will be overwritten.
Also, before update please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, for the ad box, please let me know what version you use, mobile responsive or mobile page.
Please try to make the steps form this video https://www.screencast.com/t/1FkjSwB9
Thank you!
