Hi,
In the theme panel, when I click on Import/Export the questions pops up if I want to save any changes. Although I just clicked Save Settings before, still this windows pops up. But after clicking on OK the theme freezes and have to close the window of the internet browser. Same issue on different computers/browsers.
Do not know what caused this since I updated the theme Newspaper and WordPress (could be WordPress 4.6 since as an administrator I don’t receive any confirmation mails of my users, but this is total an other topic which at the moment a lot of people are dealing with).
If I don’t click on OK and click on Cancel instead I still can save all settings. So the theme saves and still works. But I have to avoid clicking on Import/Export. So I can’t backup my settings đ
Thanks in advance for helping me out
Hello Verstegen,
Please check your system status and if it is not increased to the higher value please do it according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for the message!
Hi Catalin,
I checked the wp-config.php file.
Memory was set to 128M
And the DEBUG was already set to ‘false’
Still everytime I click from the Newspaper theme panel on âIMPORT/EXPORT’ I get the message: “You are about to leave the Theme Panel area, if you’ve made any changes hit Cancel and Save Settings”
If I click âCancel’ nothing happens, but if I click âOK’ the browserwindow starts loading and keeps loading (so it freezes I guess) and have to close the window.
I always get this message, even if I do have clicked on ‘Save Settings’ before / saved all settings within the theme panel.
So it is not possible to get into the âIMPORT/EXPERT’ tab.
I did made a lot of languages changes in the theme. But that part is still accessible and works fine.
Hi Verstegen,
Do you use the Wordfence plugin? If yes, please try to set it in Learning Mode. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/
Hope this helps and let us know how it goes!
Thanks.
No, the plugin Wordfence isn’t installed.
As mentioned before I’m able to save all theme settings. The weird thing is that the message appears ONLY when I click on the tab ‘IMPORT/EXPORT’ of the theme panel. And can’t get into the import/export window of the theme panel. Even when I have saved settings before, this message comes up when I click on (only) the tab IMPORT/EXPORT. The rest of the tabs of the theme panel are accessible and working fine (and changes are even saved).
Is it possible that a plugin is blocking only that part of the theme?
Hello Verstegen,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there after this and is you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.
Thanks for your understanding!
