When loading the website on Edge or Chrome it is locked in mobile version instead of the desktop version I see while logged in as admin
I have tried rolling back to older version of your theme but its not working
Also the mobile options for front page grid etc doesnt seem to be working either
Disabling the tagDiv Mobile Theme does not correct the problem, the front page is still locked in mobile mode
Also in another matter the site is being listed as not secure by Microsoft Edge browser, even though it has a certificate and is using HTTPS it looks like your theme is using mixed content and scripts it doesnt like
Hi,
This situation is related to the cache plugin you are using, this can not or do not have the option to cache the mobile version separate and deliver the mobile cache when a mobile is used and the cache of desktop version and a desktop is used. IN this situation if you want to keep the current cache plugin (or server/CDN cache, you need to disable the tagDiv mobile theme plugin and make sure that all cache and object cache is cleared).
Thank you!
Ok thank you I was able to correct it by purging cache using the plugin and that also fixed the security issue.
Nevermind I spoke too soon, within a few minutes it went right back to showing only the mobile version on desktop again
Nginx Helper plugin is disabled (which is the cache plugin) so it’s not that. And I also disabled tagDiv Mobile Theme so its not that either. Likewise AMP is disabled, so again it’s not that.
BTW I have these same plugins on other instances of this theme on my other websites such as https://www.yamhilladvocate.com/ and it’s not causing the problem but I am using an older version. So the problem seems to be your newer theme versions.
Hi YamhillAdvocate,
Please try like this: check when you are logged in on the website if is displaying the right version or not, if is displaying the right version then you have a cache from a plugin, or maybe from server or CDN that is applying on your website.
Also, if the problem was resolve for a few minutes after the cache was cleared then this is a cache problem, but latter you disabled the mobile plugin … but there was still cache version delivered, not without cache.
When you are using the mobile theme plugin the cache plugin should support mobile cache (to have a separate cache version that will be delivered only on mobile devices, for example – https://i.imgur.com/4MtTg1K.png – https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Got the same issue, I am now trying to enable the separate Mobile Cache in LiteSpeedCache and hope that fixes the issue.
Sorry but none of that made any sense to me. I disabled the cache plugin and the mobile plugins, and it’s still showing a mobile version on desktop.
Weirdly it started showing the desktop version on mobile this morning, but then switched back to mobile again.
There is clearly an issue with your theme. Sure while I am logged in as an admin it shows the website correctly on desktop but for anyone not logged in it shows the mobile version.
Yes this is with the most update version of your theme
Hi YamhillAdvocate, please do what I’m asking. Contact the cache author and ask how you can remove the cache from your website after the cache plugin is disabled.
“Sorry but none of that made any sense to me. I disabled the cache plugin and the mobile plugins, and it’s still showing a mobile version on desktop.” – this is because the cache is delivered from a file, there are cache plugins that are working even when they are disabled, until the cache file is deleted.
on mine https://2daydubai.com i just installed a fresh copy, i have no cache handler at all.
Hi saniservice,
I checked the website a bit, and it is possible to have a plugin conflict. Please make a test using only the td plugins.
In case that the problem persits, make a full backup for your webiste and contact us via email at contact@tagdiv.com and provide there a temporary wp-admin access and cPanel. We’ll check the sitaution as soon as we can.
Thank you!
i turned off nginx cache on server, i dont have cloudflare, i even put a no cache string on my url it still didnt work, nothing works on my end:
https://2daydubai.com/?nocache=1
Hi saniservice, please try using only tagDiv plugins! disable all othere plugins that are not part from the theme, is possible to have one interfering
