Hi,
Since I installed the new version, our website has been completely unconfigured, the menu, the pages, the images, everything. I have tried to uninstall the latest version but it has not returned to its normal state.
I really needed to be helped to solve the problem, because we have been trying for hours without success, and this has happened since we installed the new version.
I look forward to news with anxiety.
Web-site: http://www.ladof.pt
Thanks!
Daniela Martins
Hello!
Please make sure your wordpress, TagDiv plugins are up to date.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let us know about your results!
Thank you!
Thanks for the quick response!
But I had already noticed that there are many people with the same error and problem as me and that the fault of this is the new version that they made available.
I had already seen the response they have given to several people, just like the one they gave me, and I had already done all of this and it still doesn’t work. It destroyed my entire website, the menu, the footer, the formatting of the publications …. everything. Please come up with a real solution.
I await news.
Thanks!!
We lost the colors … we lost the subcategories of the menu. The menu logo, which always opened the page at the top. We lost the footer … settings for the entire site. We lost all social media links.
Please help us, we really need to get the site up and running, it’s urgent. It is not a leisure site, it is a work site.
Thanks!
Hello!
If you don’t have the plugins up to date, any solution will not work for you that’s why I suggest to give it a try and check because if you had an old version to your updates, then the theme update is not updating your plugins automatically.
Also, you should reinstall the TagDiv Composer again and delete your cache(even from your browser).
We understand that your website means work, time, etc that’s why we recommend all the time a full backup before update.
If you tried all these solutions which was really helpful for a lot of clients, then there could be a plugin conflict.
Please give it a try and let us know about your results!
Thank you!
