Not able to make any changes in Theme Panel

Posted in: Newspaper
Post count: 87
srampia
#356357
Jul 15, 2020 at 7:01 pm

I am not able to save any changes in the theme panel- Not able to change the demo logo, theme colors etc. After making the changes, when I click on ‘SAVE SETTINGS’, it does not go further, it is shown as progressing for long. I have contacted the server end and they told that from their side everything is fine, it is the issue with theme.

  • This topic was modified 6 years by srampia.
Post count: 18283
Vlad S
#356422
Jul 16, 2020 at 11:13 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 87
srampia
#356447
Jul 16, 2020 at 1:54 pm

There are only 4 tagDiv plugins as installed. Cleared all cache and still not able to make any changes.

Post count: 18283
Vlad S
#356548
Jul 17, 2020 at 12:21 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Please note that due to high number of requests the response time can be delayed up to 48hrs.

Thank you !

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