After I just did the update, the website doesn’t want to load any more, instead I get the error message:
wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: tdc_util is not set.
/httpdocs/wp-content/themes/Newspaper/includes/wp_booster/td_api.php
and
wp_booster error:
Missing parameter: ‘file’
httpdocs/wp-content/themes/Newspaper/includes/wp_booster/td_autoload_classes.php
I did the update via FTP and also deleted the old files before. I also deactivated plugins, but it doesn’t help. (I now import the old version again and hope that the site works then).
On my test system, which is one to one copy, it works flawlessly.
Does anyone have any idea what I can do?
okay, at least the old version still works.
Hi,
After you make the update please check if theme plugins are active, usually tagDiv Composer will be activate automatic but it need to be checked, also if you are using cloud template update the tagDiv cloud library and activate it…
https://www.screencast.com/t/n2QCNJRfm
If there is still a problem, please provide some screenshots with the settings you are made for this.
Thank you for your understanding!
The plugins are switched on. Which settings do you mean?
Hi,
I was revering the to the system status, plugins, like this
-> https://www.screencast.com/t/eGwmVIacF
-> https://www.screencast.com/t/Z8h2kH8BwN
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
If there is still a problem, please provide some screenshots
Thank you!
So the system status is different only that we use W3C as cache and Nginx as webserver (both but no problem so far).
Well and the requirements, as described in the article, we fulfill without problems, otherwise the site would not work with Newspaper for years.
The problem seems to be deeper, we will take a closer look at the server tonight, because the new version works fine on three more websites, so I’m assuming that there’s an error caused by the server.
Oh and thanks for the answers 🙂
Hi,
Let us know the results!
Thanks!
Error found, this was actually the server, it refused to clear the database cache.
