Pages not updating

Posted in: Newspaper
Post count: 20

Hi

When I try to edit certain pages I can change them not problem and it says changed are saved but who I view the web page the changes aren’t there and when I refresh the changes have gone.

Also when I try to edit the mobile page version of the above I just get a blank screen, I would show you the screen shots of issues but you can’t attach anything

Also the mobile menu doesn’t update in mobile when I check on my mobile phones

I tried de-activating all plugins bar tagdiv and amp but still didn’t work

Also another bug I found when on certain pages the block title didnt update and when you look on the page instead of the title it just says black title I found taht was solved by deactivating the plugin autolinks

Post count: 18283

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Post count: 20

Hi
I have solved the issue with tagdiv composer in AMP not working and its wasn’t a plugin conflict as soon as I deleted the footer it worked.

Since the weekend I havent seem to be able to save page changes.

I’ve deactivated plugins and apart from essential page builder ones (TD Composer) and nothing changed

Tried rolling back to wordpress 5.5.2 and nothing changed

Cleared cache nothing changed

Tried repairing the database and nothing changed

Tried using Safari browser instead of chrome and still wont save

However I can still save posts so don’t know what’s happening

Frank

Post count: 20

Screen

As any example if you take a look at the following screen recording I made <a
href=”https://superbike-news.co.uk/gallery/Screen.mov&#8221; target=”_blank”>https://superbike-news.co.uk/gallery/Screen.mov

I attempted to delete a button and deletes ok I press save and view its not been deleted. I refresh and its still there.

Its the same with trying to add stuff just won’t save. Also when I edit AMP pages changes aren’t saved.

As in my previous email Ive tried everything you suggested and more

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Post count: 20

I think I may have solved the issue even though have been using this method for ages its just over the last week caused issues.

I need to use google ad sense matched content adverts at 1000pxx200px or 1000pxx400px on desktop pages I can’t use custom adverts as you don’t have the correct size.

So I used text with title and it has worked fine for ages but as soon as I remove all the ads the pages save.

Iss there any way you can add the advert size for custom ads?

Post count: 18283

Hello !

You can try using adboxes as you can see here: https://www.screencast.com/t/1ZF0Aey2

This should work way better.

Let me know the result !

Thank you !

Post count: 2

I have the same problem
I try to update my home page but tagdiv stays in “save” at all times but does not update.
Neither does it show the pages … 404 error. I have no problem with rights on the server …
Nor can I edit blog, they report json to me and they do not update

Post count: 18283

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

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