On the site northdallasgazette.com I see the pagination hang and just continue spinning. I cannot isolate the issue. Sometimes it works sometimes it doesn’t. When I removed all other plugins it begins working but will hang again either later that day or sometimes 3 or 4 days later. Even if I do nothing it will eventually start working properly but a few days later I notice it’s hanging/spinning again.
At this point I don’t know what to do.
Hi,
Now I see that you are using the “Loading more” option, -> https://i.imgur.com/l9wIibV.png is the problem still persists?
Normal the loading pagination should work properly if the theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and there are no plugins interfering with the theme functions.
Please check the requirements and let me know the results!
Thank you!
Yes we use the “load more” and the “<>”. On the page: https://northdallasgazette.com/ndglive/ it is very important because we used larger “<>” But have taken them down except on the bottom because of this problem.
According to your server requirements it was all green except the max_input_vars which we just changed to 2500 but the issue still remains. Also upgraded to the latest theme version but problem still persists.
Hi,
Is look that you get 403 on the admin ajax requests -> https://i.imgur.com/osGCcRD.png
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please check this and let me know the results!
Yes we use Wordfence so I reset it to Learning Mode. We also use WP Super Cache. I cleared cache, disabled it and then re-enabled it. So far so good but since this issue is intermittent I will continue to monitor.
OK I beleive I found the culprit. We were also running WP-Optimize Plugin. Once I disabled that the error stopped and we haven’t seen it since. The only thing that puzzles me is that we have been using that plugin since we installed Newspaper in Feb. Thanks for your help.
Hi, I know that we have users that use WP-Optimize Plugin with our theme, unfortunately I do not know the right settings that need to be made in order to work correctly, sorry!
Thank you for your understanding!
