Trying to remedy Theme Conflict with Plugins. Are able to provide fix for following issue:
PHP Fatal error: Call to undefined method td_options::get_array() in /home/xxxxxxxx/public_html/wp-content/themes/Newspaper/parts/menu-mobile.php on line 10]/home/bizcatal/public_html/wp-content/themes/Newspaper/parts/menu-mobile.php on line 10]
Thank you! Site is http://www.bizcatalyst360.com
Thank you!
Hello dennisjpitocco,
Please notice that our list of the tested plugin can be found here -> https://www.screencast.com/t/b5fQpBBDsc4y If you will use other plugins than these, the theme can be damage and notice that we cannot provide support for untested plugins, sorry!
Thanks for your understanding!
Appreciate your response here. No Conflicts existed before updating to Latest Version of Theme, which has forced us to roll back to prior version of Theme which works fine. So we suspect that something within the Update is the culprit?
Hello dennisjpitocco,
To be sure, you will have to do a full backup to your database and then, you should make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Thank you Catalin – we’ll give this a try…
Update:
Using the method requested does not fix the issue. Everything was working as expected, the very moment the new version of the theme was activated, only a white screen was displayed in both front end and back end of WordPress. There were no plugins active whatsoever (they were all deleted), only the new theme and WordPress default TwentySeventeen themes were available. Using the older Newspaper 7.8.1 theme version, everything is working as required (even with plugins installed and activated).
Help!
Further update from our Server Admin:
Message to theme developer…
Is there a potential issue with the new editor (pagebuilder)? Using the update method requested does not fix the issue. Everything was working as expected, the very moment the new version of the theme was activated, only a white screen was displayed in both front end and back end of WordPress. There were no plugins active whatsoever (they were all deleted), only the new theme and WordPress default TwentySeventeen themes were available. In turn, it appeared some database tables were compromised and required restoration (as reverting to the previous them (still using the same data in tables) did not work.
Using the older Newspaper 7.8.1 theme version, everything is working as required (even with plugins installed and activated).
Hello dennisjpitocco,
Please keep in mind that the latest theme version was fully tested before releasing and until now, we do not have any bad reports in this regard, sorry! You should make a full backup to your database and try to create a new sub-domain with the latest theme version and use only the bundled plugins to rule out any conflicting plugins. This process should have done via FTP way because this is the surest method in this regard.
Hope this helps!
Thanks for the message!
