Popular (Jetpack + Stats) not returning properly

Posted in: Newspaper
Post count: 104

Hi guys – we’ve got a weird one. We’ve adjusted our homepage recently and included a “popular right now” section that is supposed to be powered by Jetpack stats. However it doesn’t seem to return the right results all the time…

When I first changed the page it showed 5, and the setting in the composer view are correct – see: http://take.ms/B8yk5

On the homepage itself it seems to switch between showing 5 and 4 posts over time. Feels like something is a bit off.

See here: http://take.ms/kkalK

Theme is on version 8.6 and Jetpack is 5.7

Thanks,

Stephan

Post count: 22421

Hello,

The jetpack sorting option is a bit “special”. It will not work with any other options on that block. All other settings and filters need to stay on default for the filtering to work properly.

Thank you!

Post count: 104

Bogdan – thanks.

I can confirm there are no other settings changed apart from Limit Post Number. All other options are set to default.

This seems very intermittent to be honest, some hours it shows all 5, other times it shows only 4.

Post count: 20688

Hi,

Basically if the stats are enabled in Jetpack there should be no problem with the filtering
https://jetpack.com/tag/stats/
Everything is handled through the plugin, I don’t believe any settings of the block will work, including the limit. You could use theme sorting options, there is popularity sorting available. Either all time popular, or 7 days popular
https://forum.tagdiv.com/7-days-post-sorting/

Thanks

Post count: 104

Sadly after a week of testing and trying to get it to work I just couldn’t get it to display properly. Theme sorting doesn’t work effectively with caching involved so i’m going to have to think of a different option.

Thanks,

Stephan

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