Hi guys!
I find myself with this problem:
When I add a new post on my website the “Post Settings” box that once appeared just after the visual editor is missing.
I can’t edit the position of the sidebar or insert a subtitle for my posts.
It was there and now there isn’t anymore. I scanned all the settings, but I can’t find a solution.
Is there anyone who can tell me why this is happening and how to solve this problem??
Thank you very much.
Looking forward to hear your reply.
Hello nmichieletto,
Please ensure you have checked the Post Setting option from the Screen Options in the top of the page when you edit your post, like this: http://screencast.com/t/DJxJroNFPr4B
Hope this helps and let us know how it goes!
Thank you for the message!
Hi Catalin,
Unfortunately we haven’t solved the problem: we don’t have that Post Setting checkbox, in the Screen Options, you have showed me. I’ve just updated the theme to the 6.6.4 and nothing has changed.
How can I proceed?
Nick
Hello nmichieletto,
Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come with our theme and test it again. It seems to be conflicting plugins. Please let us know how it goes after this advice.
Thank you for the message!
Hi Catalin,
Unfortunately, following your procedure step-by-step have not solved our problem. I’ve deactivated all the plugins except VC, there is still no “Post Settings” option in our “Edit Post” page; hope you have some other advice or workout to solve this, it’s kind of frustrating losing subtitles and metadata settings, just in one shot! Thanks
Hello nmichieletto,
Please make a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme and install it directly.
Hope this helps and let us know how it goes!
Thank you!
Hello Catalin,
There is no way to fix the problem by now. I’ve tried as you told me via the FTP. I’m expecting you (not personally) something more.. Everything was working correctly then the post settings disappeared. At least, a valuable plugin to insert subtitles in the posts? It’s the main lack we are encountering without this “Post Setting” options.
Thank you,
Nick
Hello nmichieletto,
Please send us an email at contact@tagdiv.com with your log-in information and also please copy/paste this topic in the e-mail so we know who you are and what the problem is.
Thank you for the message!
How did you solve this problem? I am currently experiencing the same…
.
Hello Ralf,
The problem has been solved after all of the untested plugins have been disabled.
Thanks.
I have the problem with the GIVE Plugin. As soon as I switch it on the post settings disappear. Can you work with the guys from GIVE to resolve this?
Hello Ralf,
Unfortunately, please notice that our theme has not been designed to use the Give plugin, sorry! Also, we cannot provide support for untested plugins and therefore, we cannot help you in this case, sorry!
Thanks for your understanding!
Hi Catalin, the team from GIVE would be willing to review it on their end, but they would need the .zip file in order to do so. Is it ok if I provide them with a copy?
Thanks for confirming
Hello Ralf,
If you want to do this, you can provide your .zip file to this team but please notice that we do not have any business with this team.
Thank for your understanding!
Hi Catalin, many thanks. The team is of the opinion that they need an activation code in order to test it. Can you please let me know if
a) this is the case or if the theme also works without
b) if it is required, can I provide mine without any penalties from your side
c) if not, is it possible to provide an activation code they can use for a certain period of time just until the issue is resolved. It would surely also help other customers.
Many thanks for your support
Best
Ralf
Hello Ralf,
Yes, you can provide your code for a limited period for making some tests.
Good luck!
Hi Catalin, once I provide my code it would be out of my control how long they use it. Would it be a better option if you provide one you can deactivate once the issue is resolved?
Hello Ralf,
Sorry, but we do not have something like this.
Thanks.
Ok, thanks. Will try mine than and hope it will work for all.
