Hello,
We are having a very strange issue. The Previous/Next and Load More buttons underneath the modules only work when a user is logged in while viewing the website. If not logged in, the buttons take the visitor to the top of the page like an anchor. The lowest level of User where the buttons work correctly is ‘Contributor.’ All others below it such as ‘Subscriber’ see the issue/error.
I have created a test page and user for you to see the issue yourself. See page information and credentials below. I have also created a short video demonstrating the problem. We purchased extended support today just to fix this problem, so hopefully your expertise can help us get this resolved.
When the issue appears, the following is displayed in the console:
td-site.min.js:67 Uncaught TypeError: Cannot read property 'init' of undefined
at HTMLDocument.jQuery_ready (td-site.min.js:67)
at i (jquery.js:2)
at Object.add [as done] (jquery.js:2)
at a.fn.init.n.fn.ready (jquery.js:2)
at td-site.min.js:67
That error disappears when the user is logged in.
Please reach out to me through private message to receive necessary passwords and credentials.
Demonstrating Issue:
https://www.screencast.com/t/7muIePOY2kf8
Test Page:
https://marketscale.com/industries/tagdiv
Password: tagdiv
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
