Problem on install

Posted in: Newspaper
Post count: 23

As a semi-veteran Newspaper user, I have purchased and installed Newspaper X for yet another customer and it is doing something I haven’t had to deal with previously: Using the Standard pack and trying to put the logo in via the Theme Panel, it appears to be placed there, but “SAVE SETTINGS” just creates a spinning box and no save (including a wait of several minutes).

No other plugins under my control are activated (the hosting company has some “must use” things that never de-activate)

All other settings are within the Newspaper X configuration guidelines

The domain is https://arkansasbio.com/

Post count: 35449

Hi,

So if I understanding correctly the theme panel will not longer save the changes, if is so then please make sure that the theme requirements are set as in our quid ->https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you do not have a plugin conflict.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you!

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