Problem with sharing button

Posted in: Newspaper
Post count: 4

I have tried turning on sharing button by following the instruction from document page in this link https://forum.tagdiv.com/search/sharing/?td-theme=newspaper

This is my setup
https://www.img.in.th/images/76c049465264128a6a164cb9cfe0686d.jpg

When I opened it, the buttons doesn’t appear. I can see only Like button is showing.
As image below.
https://www.img.in.th/images/45f0530d225a1fb81370041c969cb0f7.jpg

How can I open this function?

Post count: 20688

Make sure you have selected social networks in the sharing section
https://www.screencast.com/t/c1Tgzf0DRUP
Also note that there are 2 sharing sections, top and bottom of the post
https://www.screencast.com/t/eCbe0OIFX
That could be what’s happening, I see you have enabled the bottom sharing and checking the top sharing. Enable the top sharing as well, if you want to display it. If you already enabled the top sharing and there is a problem, please provide a link to your website sop we can take a look.

Thanks

Post count: 4

Yeah, but if you look at this image. The function to select social network is disabled somehow.
https://www.img.in.th/images/76c049465264128a6a164cb9cfe0686d.jpg

Post count: 20688

The socials cannot be disabled, they should always be displayed and you can select from them.

I would suggest as a first step to deactivate all plugins, leave only theme plugins active. Check if this has any effect.

If there is still a problem, that could mean the theme has not installed properly. Try reinstalling it (by FTP if possible)
https://forum.tagdiv.com/install-via-ftp/

Post count: 4

I’ve tried reinstalling the theme. Still not work.
I check the code. It seems doesn’t load any social icon to html

https://www.img.in.th/images/07278930f1fc0dfc849a43e51c9668c4.png

Post count: 20688

Now this is highly unusual. You can send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. We will take a look.

Also include a link to this topic in the email.

Post count: 28

Hi
Same issue here. Except Facebook, all others ar not visible (i can see the HTML tags in the code)
What is the solution?

  • This reply was modified 8 years by fathummus.
  • This reply was modified 8 years by fathummus.
Post count: 20688

Hi,


@fathummus
We could take a look, please provide a link to a post on your website. Note that there are socials that will appear only on mobile, for desktop they will not be visible.

Thanks

Post count: 28
Post count: 20688

For me the sharing looks like this – https://www.screencast.com/t/7SudzMZX
That would be almost how they are supposed to appear, they seem to be a little affected visually by the LTR direction, but that should not affect their functionality.

Post count: 28

Yeah, somehow it pops up. Thanks anyway.

Post count: 28

Hi
It seems that all shares button not displaying at all. they do exist but not showing to the user. what can cause this?

Post count: 20688

Hi,

For me the socials appeared on every post I tried (I tested with Chrome)
https://www.screencast.com/t/S7eTFj0wo
https://www.screencast.com/t/9GSqH3OorNEi
If there are issues sometimes, these are usually caused by plugin conflicts or maybe code modifications or code loaded in the theme files or theme panel.
The conflicts could cause the socials to be invisible despite being loaded in their location. Enter this code in the theme panel custom CSS code section

.td-post-sharing {
opacity: 1!important;
}

This could fix the socials if the issue keeps happening.

Thanks

Post count: 28

That’s what i was looking for. Thanks!

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