All Description in one <p>, after <h2>, <h3> problems with html.
How to fix it?
You can see it here:
https://android-phones.ru/tag/gta
it`s not the problem with wp-rocket, i turned of WP rocket, problem not disapeared.
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
All requirements is good.
All plugin were deactivated. And problem still exists in Tag Description.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Please note that due to high number of requests the response time can be delayed up to 48hrs.
Thank you !
The problem has not disappeared anywhere. If I used the design through the cloud tagdiv, it breaks the html in the category and tag. There are no problems in the standard theme. Your employee who tried to solve it is not able to do it. Is there another specialist?
I provided him with all access and made a test site.
I have questioned this problem on different servers and sites, it is definitely related to tagdiv
Hi madweb1,
We discover that the problem is from a theme plugin that is overwriting the WordPress settings, so the paragraphs are no longer recognize. This bug is on our list fix and will be fix as soon as possible!
Thank you for your understanding and sorry for the inconvenience!
today was update, but the problem has not been resolved, when to expect a fix?
Hi, unfortunately the theme update that was in 11.19 -> https://i.imgur.com/9mElGhW.png do not included this bug, sorry!
Unfortunately I an not provide a date when this bug will be solved, usually the answer that we get from our developers is that the bug will be fix for the coming updates.
Thank you for your understanding and sorry for the inconvenience!
two updates have passed, but the bug has not been fixed. How long should I wait? We cannot fully use the site. It is not very clear why I pay for paid support and do not receive it.
the BUG has not been fixed so far
Hi,
I just checked the list of bugs and it seems that according to our list the bug was fixed a long time ago -> https://i.imgur.com/IYL9RRb.png also I checked and the problem seems to be solved -> https://i.imgur.com/UinBT4v.png -> https://i.imgur.com/fEu0yHt.jpg
Thank you!
Try it on TAG please
Hi,
Indeed, it looks that the fix was made only for the category description, and the tagDiv description was missed by our developer, I already make a request to check it again and fix it.
Thank you for your understanding and sorry that we miss that!
