Problem with tagDiv content editor

Posted in: Newspaper
Post count: 13

Hello,

I’m having problems with the editor on the site. I can’t “edit content”. When I drop an element onto the page, like a text with title box, then I click on “Edit Content” to try and add text, it just pops up a window with a perpetually spinning wheel.

Here is a screenshot of the problem: https://imgur.com/a/mFqR54r

Thanks.

Post count: 5

same issue it didnot solved after update also

Post count: 27744

Hello,
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.

Let me know the results!

Thank you!

Post count: 13

Wanted to update…this issue occurred when the user was in an editor role. When I elevated their account to an admin-level role, they no longer had a problem. Should that make a difference?

Post count: 27744

Hello,

Normally, the role should not affect the way it works.
Usually, that problem when you use Rocket Loader from CDN and sometimes when this requirement is not set like this -> https://www.screencast.com/t/uFfzyflRd . Those are the most cases where the problem appears.

Thank you!

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