problem with Visual Composer plugging

Hi,

I am trying to install the visual Composer plugging and I received the following:

– El plugin no tiene una cabecera válida (the plugging does not have a valid header) and
-La carpeta ya existe (the file already exist) /home/content/n3pnexwpnas02_data01/24/2912324/html/wp-content/plugins/js_composer/

Fallo en la instalación del plugin. (failed in plugging instalation).

I did not have any problems with the others pluggins.

Please, I appreciate your help.

Thank you,

Francisco

Hi

Please make sure that you install the plugin from the Newspaper-tf\plugins path. Before the installing a newer version of the plugin, delete the current one, make sure that in html/wp-content/plugins is no folder called: js_composer then try to install the plugin again.

Let us know how it goes.
Thanks!

HI,

thank you for your quick answer. I have wordpress.com with godaddy. Could that be the problem?

Hi

I am not sure that this issue is related with the host provider, so lease make sure you follow the steps indicated in our documentation regarding the VC installation: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ deactivate all others plugins, clear all caches and test again.

Thanks!

I have done (at least I believe I did) what you have told me to do. However, I keep receiving this message:

Descomprimiendo…

Instalando el plugin…

La carpeta ya existe. /home/content/n3pnexwpnas02_data01/24/2912324/html/wp-content/plugins/js_composer/

Fallo en la instalación del plugin.

Volver a la página de plugins

Please help, I already have used other themes with you and have not found this problems.

thank you,

francisco

Finally through FTP, I resolved the problem.

Thak you,

Francisco