Problems after update to 8.1

Posted in: Newspaper
Post count: 16

After updating to 8.1 I’m now seeing the following error, and my pages are not resolving correctly:

td_api_base::mark_used_on_page : a component with the ID: tdc_state is not set.
/web/sites/steve83/cancuncare.com/wp-content/themes/Newspaper/includes/wp_booster/td_api.php

wp booster error:
Missing parameter: 'file'
/web/sites/steve83/cancuncare.com/wp-content/themes/Newspaper/includes/wp_booster/td_autoload_classes.php

I removed the wp bakery composer plug in and installed the same plug in but that provided with the theme – 5.2 (advised in a different support ticket) but am still seeing the issue.

  • This topic was modified 9 years by steve83.
Post count: 16

I installed tagdiv composer and the pages now resolve.

However, many of the elements I previously created with Visual Composer are either corrupt or don’t show at all, some images are now a completely different size too and throw the layout out. If I disable Visual Composer more elements just show lines of code instead of the intended design element. e.g.

[vc_tta_tabs style=”modern” color=”peacoc” alignment=”center” active_section=”1″ css_animation=”fadeIn”][vc_tta_section title=”Overview” tab_id=”1491972503254-34a1c000-3dcd8379-50bf”]

How are we supposed to proceed when the site was originally made with Visual Composer and it is suggested we now switch to Tagdiv Composer?

  • This reply was modified 9 years by steve83.
Post count: 51

I am having the same problem, still waiting for a reply.

Post count: 20688

Hi,

If you used Visual composer to create your website, then deactivate the tagDiv composer and everything should work fine. Maybe something went wrong during the update process. Please try and reinstall the theme by FTP
https://forum.tagdiv.com/install-via-ftp/
Than temporarily deactivate all your plugins except Visual composer and theme plugins, and clear any caching installed. If the error is still present, it would be helpful if you could provide some screenshots so we can see.

Thanks

Post count: 16

It’s mostly working now but still having problems

Some images are still rendering wrong. For example this page:
http://www.cancuncare.com/tours/xcaret-tours/

The images are supposed to be thumbnail size 250×188 and this is what is set in the single image setting (see screenshot http://www.cancuncare.com/screenshot.png). Yet the image displayed is a skyscraper shape.

Doesn’t matter how I change the single image setting, specifying size as above or defining it as ‘thumbnail’ or ‘medium’ the image always stays as this skyscraper shape.

A different issue on this page (and similar)
http://www.cancuncare.com/cancun-weather/cancun-weather-march/
The page width seem to have changed and now the sidebar appears below the main content at the bottom of the page, as if it is too wide to fit in the allocated space or there is a closing div missing.

  • This reply was modified 9 years by steve83.
Post count: 20688

Hi,

Something is not functioning properly on your website. A theme reinstall and testing with only Visual composer enabled should fix the problem. Clear any caching installed as well.
The single images you mention seem to be created with the tagDiv composer, maybe you used both editors on the same page. That is strongly not recommended and can create these problems.
Try recreating the page in Visual composer, or create a similar page with single image elements and check if they display like that. Keep the tagDiv composer deactivated.
Layout issues like sidebar being displayed below main content are also caused by plugins or custom code, or modifications to the theme files directly or through a child theme maybe.

Thanks

Post count: 16

All was working fine before the latest update. It was the update that broke things.

As mentioned, following the update the pages showed a wp booster error and did not render at all. Activating tagdiv composer allowed the page to show but the strange rendering of pages explained above occurred. At no time were any pages created with tagdiv composer, it was only installed for the first time with the latest update.

I then reinstalled Visual composer via ftp, deactivated tagdiv composer and the pages rendered again but still had the weird display errors. I then removed tagdiv composer and wp supercache. I reinstalled the whole theme via ftp (minus tagdiv composer) but the problem continues.

I guess the only way to fix these issues are to build all affected pages from scratch, at least 20 pages around 20 hrs of work I didn’t anticipate 🙁

  • This reply was modified 8 years by steve83.
Post count: 16

Please ignore. I’m going to start a new ticket, even rebuilding the pages from scratch does not solve the problem. I’ve been going round in circles for 5 days now and no further on than when I started.

Post count: 2

Have the same issue. Only (partial) solution I can see now is to rebuild all of the pages using the tagDiv Image box after some modification to CSS to remove the overlay. Even VC rows are not respected, my layouts are toast. Yikes.

Post count: 20688

Hi,

This is a useful tutorial if you decide to switch to the tagDiv composer
https://forum.tagdiv.com/tagdiv-composer-tutorial/
Visual composer and tagDiv composer have a different implementation for single image or image box elements, when both are active these may not display properly.
Either recreate the pages with the tagDiv composer, or deactivate it and keep using Visual composer.
Worth mentioning that in future updates, more elements and options will be added to the tagDiv front-end page builder exclusively.

Thanks

Post count: 16

My pages are still messed up 3 weeks after my initial support request. I emailed tagDiv directly but was told by one person “your site is completely messed up’ and another said “everything is working fine”. Must have spent all of 20 seconds looking into it.

Current advice is:
“Either recreate the pages with the tagDiv composer, or deactivate it and keep using Visual composer.”

Seriously you suggest I should recreate 130 pages of detailed content with a completely different composer (which doesn’t even include many of the elements I have used with visual composer)? Good job I don’t have ten thousand pages eh?

Deactivating tagDiv, gives me the error described in my first post:
“/web/sites/steve83/cancuncare.com/wp-content/themes/Newspaper/includes/wp_booster/td_api.php wp booster error: Missing parameter: ‘file’ /web/sites/steve83/cancuncare.com/wp-content/themes/Newspaper/includes/wp_booster/td_autoload_classes.php” and none of my sites pages work.

Re-creating the affected pages with Visual composer from scratch just gives the same error results.

I have tried deleting all plugins, all theme files and reinstalling everything except the database multiple times. Spent several tens of hours on this and still no further on, and still have a broken site that wasn’t broken before 8.1.

You really shouldn’t have introduced a completely new composer rendering visual composer useless when it was perfectly fine, at the very least ensure visual composer still works while adding tagDiv composer. There are threads daily about this same issue. Not happy.

  • This reply was modified 8 years by steve83.
  • This reply was modified 8 years by steve83.
Post count: 20688

Hi,

We are very sorry for this situation. Please try the solution from this topic
https://forum.tagdiv.com/topic/problem-after-update-3/#post-187032
Then clear any installed caching, and check if the problem is still occurring after deactivating the tagDiv composer. Please let us know the result.

Thanks

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