Hi all! After the last theme update, i can’t use the website on iOS (Safari) because as soon as I start scrolling down it “freezes”. Any help would be appreciated, will share url on a private msg. Theme is newspaper and we’re not using the mobile theme.
Try
a) clear cache on ios device browser, Safari
b) clear cache on website, clear transients with wp-optimize
c) disable the image animation effect (fake lazy loading)
d) some ads may freeze browser – not much you can do about that; we switched to ‘text ads only’ with AdSense to fix that issue here on some sites (I use my iPad every day!)
Hey Chris, thanks for your reply. Unfortunately, nothing worked.
I convinced the client to add the mobile theme, so I solved this part. But if you try to navigate the main menu, you will notice that pages working on desktop seem to be empty on mobile. E.g. https://positiveprescription.com/sessions/
Any suggestion?
Thanks again
Hi,
Content for pages when the mobile theme is active, is limited to the Mobile editor
– https://forum.tagdiv.com/the-mobile-theme/
However the website should function correctly without the mobile theme plugin, on mobile devices. Please try deactivating all plugins except theme plugins and clear any caching installed, temporarily remove custom code from theme panel, or theme files. Switch to the main theme if you use a child theme.
Then check if the issue is still happening. Let us know the results.
Thanks
Note – the freezing happens on various sites to lesser degree I noticed the other night myself, even on my own website … only happened when I first turned it on — and I’m now thinking that maybe the iPad was doing some kind of background refresh like getting iCloud photos or something — but not sure on that.
On a simple page with 100/100 pagespeed score, two logos, one photo, and font awesome, I noticed the slight freeze going down page at a certain point. Odd. On my page all the above fold CSS loaded up front, and using native ipad fonts other than FA.
Not theme specific — I also noticed this issue on LA Times where the page just died, and went blank partway down.
Later on, both worked fine — so I suspect some background process on iPad, but I don’t have a fancy “activity monitor” installed, and have not turned on the developer mode on my new iPad (had that on for old one). Need to connect to my computer to activate that.
But it was temporary — then worked just fine. Very weird.
Just adding to the “bizarro world” topic … nothing to do with this theme specifically, as I notice the “twitchy” behavior on multiple sites the other night — all around the same time; but then no issues later on (and I have a smooth scroll jquery thing too, so yeah — super noticeable)…..
Might actually be an issue with jquery — hm.
Hey Chris, sorry for the delay and thanks for your feedback. The client approved the mobile layout, so I solved the initial problem.
My problem now is that with the mobile theme, pages made with visual composer don’t work. None of them. Any way to fix this?
Thanks again
Nevermind, I got this đ
FYI, new Safari on IOS11 is working *much* better except on some websites badly coded (like LA Times website where the site just locks up due to pop over, scroll up, mid point ads, just killing the page regardless of browser… totally sucks!)
Thanks again, Chris. Client is happy with the mobile theme so we’re gonna keep it and use the mobile editor for the missing pages
