Hi All,
Suddenly the sidebar inside each post is broken and won’t appear on it’s position (right). Moreover, whenever you scroll up, it appears overlapping the main block on top of the post. How can I solve this?
Here are some links showing this error
https://crunchy.life/2017/04/26/arte-cultura-musica-legendaria/
https://crunchy.life/2017/04/17/minions-is-now-the-second-biggest-animated-movie-ever/
Many thanks in advance
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi Bogdan, thanks for your reply. We have deactivated all plugins and deleted cache but the problems stills shows. Could there by another backend problem?
Hello fernando,
I have inspected your website and I did not saw any problems with your sidebars. Everything seems to work as expected. If the problem is still there, you should provide some useful screenshots so I can identify the problem. Also, after this, you should try making a new clean install via FTP, clear all the caches and check the results.
Thanks for the message!
Hi Catalin, thanks for your feedback.
Please see as follow a live example of what I mean: https://crunchy.life/2017/05/15/restaurantes-afrodisiacos-la-suma-de-dos-placeres/
Btw, all the resetting doesn’t make any change. The problem shows up in some post styles, the sidebar just breaks and appears down After the end of the post scroll, and whenever we scroll up if shows another broken menus.
Thanks in advance for your time
Hello fernando,
I have inspected your website and this posts for many browsers, like ->Mozila, Chrome and Ie and I did not saw any problems with your sidebar. It seems to work as expected. What kind of browser do you are using? Provide more details and also, some useful screenshots with the error so I can identify it. Clear all your caches and check the results.
Thanks for your understanding!
Hi Catalin, many thanks for your attention.
The Post Style 3 + Sidebar to the right have been set up. You should be able to see the error now: https://crunchy.life/2017/05/15/restaurantes-afrodisiacos-la-suma-de-dos-placeres/
Once again, thank you for your time!
Hello fernando,
I have inspected your website and I saw that your sidebar is overlapping with your content. This type of issue might happen due to your bad theme installing and also, due to your untested plugins used by you. I have checked your console and I saw that you have a lot of errors, like this -> https://www.screencast.com/t/ZDc3Retq I suggest you disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. For more information about theme installing, FTP way, please consult our useful documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks for your understanding!
Hi Catalin, we only have that plugin enabled. The rest is not. I guess there is no other option than to reupload the template?
Now my big question is, will all the work we put into editing the sections, boxes, and many other features, be reset too? Will we lose all this editing and start from scratch?
Best!
Hello Fernando,
The most healthy way in this regard might be to make a new clean install from scratch via FTP and install only the required plugins, clear all the caches and check the results.
Thanks for the message!
Thank you Catalin, but the problem was another. We’ve been able to solve it. If anybody has the same problem, make sure on the smart list template you’ve selected a style of post, otherwise it will break sides (if you only select a standard style).
Best regards,
Hello Fernando,
Please send us an email at contact@tagdiv.com with your log-in information so we can further inspect it closer your setup page. I have checked again your above links where you have reported us that the sidebar problem exists but now, I did not saw any problems. It seems to work as expected.
Also, if the problem is still there and if you need more assistance in this regard, please send us an email together with some useful screenshots where to should us the real problem and also, so we can identify it. You should provide the link to this topic so we can quickly identify it.
Thanks for the message!
