Redes sociales

Hello,

Plese make sure you have the latest the version, v11.2
So, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working). https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
If you want to make the update, I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ .

Thank you!

Hello @dhsg,

Yes, it should work, but please make sure the settings are made as in this guide https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thank you!

Hi,

Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.

Thanks!

Hi,

I will check this problem via email.

Thank you!