Registration does not send password

Posted in: Newspaper
Post count: 22

When a user registers with the built in pop-up the email they receive contains their username and no password. It just sends them to the back-end login page.

The email: Username: jkellerer@xxxx.com To set your password, visit the following address: https://ljsbeta.learnjazzstandards.com/ljslogin

So the only way I can figure out how a user can get their password after registering, is to do a forgot password, which does not seem like a good method.

Post count: 22421

Hello,
Please make sure you use the latest version of the theme as this issue was fixed. Also if you use any login plugins, then this issue could occur. You can follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Post count: 22

Hi Bogdan,

I am running the most recent update: 6.6.5.

Please feel free to test on ljsbeta.learnjazzstandards.com,

but this is the message new users get:
Username: jkellerer@xxxx.org To set your password, visit the following address: https://ljsbeta.learnjazzstandards.com/ljslogin

I have no login plugins. I do have a security plugin that changes the login page to ljslogin for security purposes. (iThemes Security)

Post count: 9544

So looks like that plugin is messing with it.
Try disabling the plugin, then test again to debug that.

  • This reply was modified 10 years by simchris.
Post count: 22

Disabled that plugin and still got the same user email:

Username: jkellerer@xxx.edu To set your password, visit the following address: https://ljsbeta.learnjazzstandards.com/wp-login.php

Post count: 9544

Weird.
When you create a user manually in the WP admin > users
does it send the proper email ?

Post count: 22

When I create a user on the backend, it sends the same message.

Username: jkellerer@xxx.edu To set your password, visit the following address: https://ljsbeta.learnjazzstandards.com/wp-login.php

Post count: 9544

Then that’s an issue with your WordPress setup and *not* the theme, as the theme does not manage that.

Viewing 8 posts - 1 through 8 (of 8 total)
The forum ‘Newspaper’ is closed to new topics and replies.