Hi tagdiv team,
We have been receiving 508 server error – resources limit reached on a regular basis. The Apache server the website is hosted on has 2GB of RAM, the memory limit is set to 128M, max memory limit is set to 256M, max execution time is 1500, max input vars 2000, PHP version is version 7.4, MySQL version 5.6.43, and everything but the caching plugin (which is yellow because we are using W3TC because wp super cache was breaking our home page) is green in the Newspaper system status page.
Despite all of the above and after collaborating with the hosting company, we are still getting server 508 errors, and by that I mean at least once every 3 or 4 days. Other times this can happen as often as twice or thrice in a day. Usually this happens when there is an editor (logged in user) creating new content (posts) and the number of concurrent visitors is over 100 on average.
We have followed your guide as found here ( https://forum.tagdiv.com/requirements-for-newspaper/ ) and are already considering upgrading to a better hosting plan, but are interested in ruling out possible mis-configurations with the theme itself. We are also considering using the heartbeat control plugin ( https://wordpress.org/plugins/heartbeat-control/ ) and would like to hear your input on this; do you believe it could make things any better with regards to the server load caused by the logged in editors?
We have seen in other but similar forum posts you are occasionally offering wp-admin-level and server-back-end-level support by being contacted at the contact@tagdiv.com email of yours, with a reference to the thread and login credentials. We are wondering whether this might be an option in our case also, as we have been puzzled for a long time with the repeating issue we are experiencing.
Otherwise, please share any other insight we might be overlooking. Like some theme setting which may be overloading the server and which is not absolutely necessary for the theme to run.
Please get back to us as soon as possible. We are eagerly looking forward to hearing from you.
Thank you.
Hello !
Please try upgrading your max memory. Usually max memory is used by the plugins too and if for example the theme is using 200mb and you have 10 more plugins that each uses 10mb you will exceed that memory limit. Try 512 or 1028mb and let us know the result !
Thank you !
Hi Vlad,
Thank you for the input. We have adjusted the max memory limit to 512MB and will be waiting for a new traffic spike to see how the server will behave.
Is 200MB an arbitrary value or the actual memory usage for the theme?
Regards,
RL.
Hello !
Is an arbitrary value because depending on how much the theme will be used ( templates, blocks, features, etc) it will expand.
Thank you !
