Hi,
Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why
Thank you!
Hi,
I have followed the suggested steps, but the issue remains unresolved. Could you please clarify what might be causing this problem? Additionally, I would appreciate a step-by-step guide on how to resolve it, so I can attempt to fix it again.
Hello,
I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?
Thank you!
I’ve sent the wp-admin access details to contact@tagdiv.com. Please check and let me know if anything else is needed. Thank you!
Hi,
We will try to check the issue soon.
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Thank you for understanding!
Hello, the issue has been resolved for now. I will reach out if any further concerns arise.
Thank you for your assistance!
