Since a week I can’t save settings in the theme panel of the Newspaper theme on site https://focusmagazine.nl.
After clicking on ‘Save settings’ it keeps stucked on the waiting animation.
I am using WP 5.5. Problem started with a Newspaper 9 version so I installed the latest version of the Newspaper theme (10.3.6.1). No effect.
Disabled all plugins for testing – no effect.
Website is hosted on a CentOS Linux 7.8.2003 server with Plesk Obsidian 18.0.29 Update #2, last updated at Aug 24, 2020.
Disabled all firewall and security options for testing – no effect.
Who can help me with some tips and tricks?
Thanks in advance.
Roger.
<ing src=”https://focusmagazine.nl/system_status_newspaper.png”>System Status Newspaper
The plugin» Enable jQuery Migrate Helper seems to solve this.
I installed the plugin but didn’t give any results.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hi Calin,
Thanks for your reaction.
As I already mentioned in my first post, I already disabled all plugins, all cache plugins and all security and firewall options on the server. I’m hosting it myself. It’s a VPS with CentOS and Plesk. See the details above.
So I guess the only option left is that I send you the login details so you can watch yourself?
Regards,
Rogier.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
