I am trying to update my Sidebar Ad with a newspaper publication (which we do every other month) but for some reason, we cannot get past the “uploading” portion. The thinker just keeps on going around and around. I have check the system status as suggested on other fourms, but everthing seems fine. I also just updated to the newest version of Newsmag. Any help would be great! Thanks so much~TiffanyFG123
Hello TiffanyFG,
Please make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Thanks for your understanding!
Thanks Catalin,
I will give this a shot and let you know. 🙂
Hi Catalin,
I followed your suggestion above, had someone made the adjustment but I still cannot insert a link into my Sidebar Ad. The ‘thinker’ just keeps going around and around still. I have also added the WP Super Cache and it does not seem to be helping. I am not sure how to install the theme via FTP as you mentioned. Do you have a link for that?
Thank you!
Hello TiffanyFG,
Please check our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks.
Hello,
I checked the documentation on this link you provided, and everything is configured properly, but I am still getting the spinner when I want to update anything in the Theme Panel.
https://mail.google.com/mail/u/0?ui=2&ik=9ab0d25bfe&attid=0.1&permmsgid=msg-f:1616317277840119553&th=166e500025fc9701&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-0SsCg0c-a_Ejj5_eqXcfEoQ5B7KeB7XWFQNgH1_Diow1jixttaHX7F3OrZQSaRaoJeyVbefMX5r13z8umtqXJTX2W_ewXsIm0DnHcVYYOjHG1iyHs1dfs_V8&disp=emb
Hello TiffanyFG,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you. Provide a CPanel access for more further investigations. Also, make a full backup to your database to avoid losing all of your data.
Thanks for your understanding!
