Until recently the youtube subscriber count on my test website has been working well. Now it shows 0 subscribers. The “subscribe” button correctly takes me to my youtube page. Any idea why it shows 0 subscribers?
Hi,
Please make sure that you use the latest theme version 4.6.3 and also you have updated the social counter plugin to 2.10 version. Also you can check this without any plugins active, leave just Visual Composer active and clear cache.
Thanks!
The theme version is 4.6.3
The social counter says is version 2.7
The only plugin that shows that needs updating is WPBakery Visual Composer, but im not sure how to update that.
Ive deactivated all plugins except for the social counter and the subscribers still shows up as 0. I have reactivated all plugins again.
Any ideas?
Hi,
You can find the latest version of Social Counter plugin(2.10) in the /plugins folder from theme files that you have downloaded. I also tested your id and it works fine – http://screencast.com/t/yRvJ5CVH – http://screencast.com/t/BB2k1BPu
Regarding Visual Composer plugin, the latest version it will be provided in future theme version after we test it with our theme – https://forum.tagdiv.com/topic/how-to-update-visual-composer-2/
Thanks!
ive uninstalled the social counter plugin and then installed the 2.10 plugin and cleared my cache, and it still doesnt show my subscriber count.
http://test.theveganatheist.com/
ive also checked out the http://themeforest.net/item/newspaper/full_screen_preview/5489609 and even there it shows the youtube social counter at 0 even though the account it connects to has 1184 subscribers. If i change the demo to clasic blog/fashion/sport/cafe/tech it shows the counter subscribers. On the default demo it does not
seems to be working now.
