Single Image Render failed – no image is selected

Posted in: Newspaper
Post count: 5

Hello

since I installed the last update
and change from classic editor to block editor
I have had a problem
I want to add a “SIngle Image” by tag div composer
but I get the message

render failed – no image is selected
https://www.screencast.com/t/NBD4r15j

even if I go to its properties on the left side and look for the image to add but it doesn’t load any image
https://www.screencast.com/t/4YbU44aMjY
https://www.screencast.com/t/sgfIAtxa1Fee

– I already returned the version of the theme to 10.3.3 (but nothing happened, and I returned it to 10.3.4)
– already update the theme to the latest version 10.3.4
– I have php 7.3 on the server
– WordPress is in its latest version 5.4.2
– WordPress Site Health Status is good, I only need to enable the “imagick” module in PHP
https://www.screencast.com/t/PllQ0NjE76

please i need your support

Post count: 18283

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 5

Thanks for your help Vlad

I followed your instructions and I did
– disable plugins
– update php options
but I still can’t insert an image
and the same message appears to me

https://www.screencast.com/t/flFyxHhgj1G

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 4

I have the same problem on 4 websites running the Newspaper theme.
It just started today, no mater what I do cant get the single image to work.
All 4 websites are affected.

George

  • This reply was modified 5 years by Geebee17.
  • This reply was modified 5 years by Geebee17.
Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 12


@Geebee17
or anyone… did you ever solve this? Ours has not worked since August.

Post count: 4

It worked for about a week on one of the websites but now that one is not working ether…
Can’t explain it…

  • This reply was modified 5 years by Geebee17.
Post count: 18283

Hello !

Please reply to the e-mail you have received from us.

Thank you !

Viewing 9 posts - 1 through 9 (of 9 total)
The forum ‘Newspaper’ is closed to new topics and replies.