When I try to update the site from ver 11.5.1 to the newest version, the pages break totally. Please help! I have renewed support and need theme support to visit site and see what is the problem there. I tried updating theme + plugins + WordPress the latest versions in my staging environment. The production environment (link below) is still with 11.5.1 version that works:
Site url: https://kaupunkikanava.fi/
Hello,
Please provide more details about what issues you have when you update the theme.
My recommendation is that before updating the theme to make a full backup for the database and current website, disbale the extra plugins during the update process, after that update the theme manually – https://forum.tagdiv.com/how-to-update-the-theme-2/ (after the theme update, make sure that the needed plugins are installed, like tagDiv Composer, maybe tagDiv Standard Pack and tagDiv Cloud Library).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hi there,
Check the sceenshot of the broken site. The shortcodes from your pagebuilder are not working anymore.
Hi there,
here is link to the screenshot: https://pasteboard.co/DxzqnHedqDNB.jpg
Hi,
You must install and activate the tagdiv standard pack and tagdiv social counter plugins.
Thank you!
