Hi team,
Pleas help with my current issues with Newspaper:
https://farewells.co.uk
1. Performance
Since we have upgraded, our site has significantly slowed down when open and saving pages and posts.
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2. Post display issue
Posts are this section are now dispaying errors when viewed on Safari. As you can see, it appears to be a template error. Please see example links:
https://farewells.co.uk/funeral-inspiration/
https://farewells.co.uk/letter-of-wishes-funeral-app/
Please note that these posts DO display Chrome and Firefox (not yet checked on a PC browser yet), however they are displaying 2 images – both the thumbnail and featured image. How can we resolve this please?
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3. Image Ads are not display
Image ads in the header do not display on mobile phone devices.
Please understand that our website is a business and employs 4 people. We survive on advertising revenue and provding an information service. We chose Newspaper because we thought it was a stable platform. We have hundreds of posts and now live in fear that this will continue breaking.
We humbly request your assistance.
Many many thanks in advance.
Ken
Hello !
For the performance from what I can see on GTMetrixs waterfall: https://gtmetrix.com/reports/farewells.co.uk/X0nj719z/ Please make sure that the requirements are met here: https://forum.tagdiv.com/requirements-for-newspaper/
We have tested your website in Safari and on our side everything seems to be in order on our side.
Can you show us where are the places where you have inserted your ads ?
Thank you!
Hi Vlad,
Thanks for your fast response.
We’ve just noticed the ads “reappear” which is very odd. I can only assume the cloud template was updated?
However they are showing 2 images the featured and thumbnail. Please see this page:
https://farewells.co.uk/burial-at-sea/
very best regards
ken
Also, the top ads in the header do not show on a mobile hone
Hi Vlad,
We’ve noticed that this error occurs when we are logged in as admin and wish to view the post. Please see links:
https://farewells.co.uk/aerial-ashes-2/
Hope this helps
Hello,
For feature image, do you use that image as a featured image, or did you add it to the post content? because seems to be added in the content https://www.screencast.com/t/uZT6ukDrT
Also, where add the ad? you can send a screenshot from the editor or where you set the ad.
Also, for that error, please make sure you have the tagDiv Standard Pack plugin activate.
Thank you!
Hi Anamarie,
Thanks for getting back to me.
You are correct – I have also seen inserted images showing below the featured image on the post. I think it was inserted to show the complete image – not cropped by the post template.
Anyway, I have activated the plugin and seems to work okay now :))
Re image ads in header – they don’t show on a mobile phone. Here’s the screenshot:
Once again, many thanks for all your help 🙂
Ken
Hello !
This ad issue is a bit odd, I would like to take a closer look. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.
Thank you !
Thanks Vlad 🙂
