Hi There,
https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
I have followed exactly the instructions and have entered in all details as shown, but the Facebook ICON / Connection is not working – still shows 0 followers.. where by I have nearly 250.
Any ideas?
Hello webowner001,
Please ensure that you are using the latest version of the theme -> Newspaper 7.2 and also, the latest version of Visual Composer ->4.12 and Social Counter 4.1 in order to achieve best results. Try to clear all your caches and test it again.
Hope this helps and let us know how it goes!
Thanks for your understanding!
I have the same problem. The number of Fans is zero and not updated according to the real number of fans.
Same here
Same problem here. I am using the latest version of everything, set up the app correctly and it stills shows ‘0’
Regards
Vince
I think it takes a bit of time as I have it working now, there must be some kind of delay.
Thanks
It would be nice if you could tell us what you did, if you have done anything at all off course 😉
Hey guys, the same problem here.. i did exactly what the steps says on
https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
and my count still in 0
Any update, i’ve purchased today this template..
Hi Guys!! just to let you know, after a couple of hours, plugin start to show the correct number!! I can confirm that it’s working!
Yes, there was a delay in showing it. But now, the number if likes are showing up.
I have fixed it adding “/” after the Facebook ID. Something like that: “CocaCola/”
Regards
Working with this theme has been a ROYAL pain! Bought it a month ago, with the notion I would have the site up and running in very little time, but instead, nothing but problems everywhere… Saw this post while looking for another problem fix and since I also have and need to solve the problem with the tagDiv social counter registering FB at 0, I decided to read it.
Catalin suggested that “Please ensure that you are using the latest version of the theme -> Newspaper 7.2 and also, the latest version of Visual Composer ->4.12 and Social Counter 4.1 in order to achieve best results.”
1. I have V 7.1.1 there is NO UPGRADE from my version to 7.2 option on the Newspaper dashboard – so how the hell to upgrade it?
2. For Visual Composer V 4.11.2 to V 4.12 there is this message – “There is a new version of WPBakery Visual Composer available. View version 4.12 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?” – In other words, I need to buy a licence to a plugin that should have had a licence since it came bundled with the theme I bought. If not, a “buyer beware disclaimer” should be posted, Oh BTW, you need to buy this and that too! Because this is the answer from Visual Composer ->How to update and receive support if I do not purchase direct license? In such case you need to wait on your WordPress theme author to update Visual Composer on their side and push it to you. Where do I find this information on your site?
3. Luckily, I have Social Counter 4.1, but FB is at ZERO.
4. How do I update the theme to V 7.2 and Visual Composer to V 4.12?
5. Finally – Development and also Support needs much improvement!
Normally, you could download every latest version and install it manualy
Hello iNBishkek,
The latest update could be found to the Theme Forest. You will have to logged-in to your account from Theme Forest and from there you will have to download the latest version of the theme which is Newspaper 7.2. With this latest packet, you will bring all the required plugins which are updated to the latest version of them…Visual Composer 4.12 and Social Counter 4.1. Please do your update using the FTP method because this is the surest one in this regard. For more information about this, please check the documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Please notice that will never be needed to buy the VC because the license of this plugin come bundled with our theme and this is part of our theme and the licence of it will be included in the theme packet.
Try to do these and check your final results regarding on Social Counter. If you need more assistance in this regard and if you encounter some problems, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue.
Thanks for your message!
Hi Catalin,
Thanks for your reply! Sorry for my rather “caustic” post; I get frustrated when things do not work or go as smoothly as originally planned. Having said that, I will try your fix and report back.
Another issue that I’ve noticed, the Weather Widget’s temperature is always off by -10c or so. For example, right now it’s 26c, the widget reports 14c. The city is correct, but it does not registers the correct temperature. I’ve tried just the city name and city/country (Bishkek or Bishkek, KG) to no avail. Any ideas on hoe to fix the issue? Will V 7.2 correct this too?
Thx.
Hello iNBishkek,
Until now, we do not have any bad reports in this regard, sorry! Most likely this type of errors is causing for your caching plugin. Please try to clear all of them and also, try to use only the plugins that come bundled with our theme to rule out the conflicting plugins.
Hope this helps!
Thanks for your understanding!
The forward slash after the username worked for me username/
Thanks..
Hi Catalin,
Can you confirm that this is the correct version – themeforest-5489609-newspaper-wordpress-theme.zip? I’ve gone to my Evato Market account, then to https://themeforest.net/downloads and downloaded the ZIP, installed via FTP per the instructions in link provided https://forum.tagdiv.com/how-to-update-the-theme-2/ and now I have the 7.3 version displayed in the Appearance/Themes. However, the Visual Composer is still at version 4.11.2. Do I have to all the pluins manually as well?
Yeah, I uploaded as instructed, and now the version is 7.3, but the Visual Composer 4.12 and Social Counter 4.1 did not update as you said. Is there a step I am missing?
Hello iNBishkek,
Please notice that the plugins are not automatically updated when you update your theme. You will have to manually update all of them to the latest version of them. What is certain is that the theme must be Newspaper 7.3 with Social Counter 4.1 and Visual Composer 4.12.
Thanks for your understanding!
I have the same problem and i update all (Theme and the puglin).
And now?
Hello AndreBoni,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your problem. Also, please provide the link of this topic so we can easily identify you. In the future, if you will have some problems with our theme, please do not post in that topic. Create another one.
Thanks for your understanding!
