Social Count is not working even provided application ID, Secret Key, Token

Posted in: Newspaper
Post count: 28
Lorentz Yeung
#228276
Apr 13, 2018 at 5:24 am

Hello,
my first problem is as titled, it just won’t work, my instagram , fb, and youtube count just won’t show.

my second question is, why my instagram is always error?
https://drive.google.com/open?id=1siwNLZ4Aor9I25nIM2GQuuQOGE6JKhIu

you can see i put my account name perfectly, as the instagram above does link to my account. just the error persists, would you please assist?

thank you~

Post count: 22421
Bogdan B.
#228350
Apr 13, 2018 at 11:29 am

Hello,

Both these networks struggle with code changes that influence the widget. Facebook dues to the latest scandal started changing the api and some fb keys stopped working.
Instagram change the api as well:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

For Instagram we could make a change and it worked, but for Fb, we cannot do anything at the moment as they will have to fix the issue on their end. Fb is going through major changes now. You can try to generate another key as it seems some keys work and others do not.

Thank you!

Post count: 28
Lorentz Yeung
#228365
Apr 13, 2018 at 12:31 pm

thank you Bogdan B., so how to get the Instagram work again? is it on your side or i can do it on my side?

Post count: 22421
Bogdan B.
#228383
Apr 13, 2018 at 3:02 pm

The Instagram solution is provided here:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

Thanks.

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