Hi,
i tryied to use the social counter, but i can’t get the access token.
How can i fix it?
Thank you,
Best regards.
Laura
Hi,
The issue with the Facebook token was fixed in the latest update. Please download the latest theme package, remove the social counter that you are currently using, and install the one from the package. Then clear any caching installed, and the browser cache. Example for chrome
– https://www.screencast.com/t/f9Q66lPx1fY
After doing this, try and configure the social counter again using the guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
It should work properly now.
Thanks
@Simion C. I also have this issue with the latest version. The reason why this happens is because on line 61 of the td_social_counter.js you have written:
facebook_access_token.val( data.replace( 'access_token=' , '' ) );
But data is an object, not a string. You can’t use replace on it. I have fixed this by replacing your code with the following:
if (data.hasOwnProperty('access_token')) {
data = data.access_token;
data = data.replace('access_token=', '');
facebook_access_token.val(data);
} else {
facebook_access_token.val( data.replace( 'access_token=' , '' ) );
}
Hi,
@support.sd Please note that this problem was fixed in the latest version of the social counter plugin. You can download the theme package and check for yourself. There should be no problem receiving an access token and configuring the plugin using the new version of the social counter.
Thanks
Hi,
I did everything but the plugin still not working.
Always “Please Wait….”
Please fix it.
P.S. How to recive automatic update of plugins?
Best regards,
Laura
@simion The theme package contains an older version of the plugin then, can you confirm when the
td-social-counter.zip was last modified? On the theme package that I downloaded from themeforest yesterday it was last modified on March 21 2017 11:26:58.
Hi,
@l.gusatto If you can not manage to solve this issue, please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look. Leave the social counter configured with your data. Also paste a link to this topic, so we can identify you.
@support.sd The Social counter plugin and the Visual composer editor were the files that were modified in the last theme update – https://www.screencast.com/t/BCGm344e62qx
Thanks
@simon I’m having the same problem as everyone else. I just purchased the theme yesterday, so I should have one of the absolute latest versions, but I’m still stuck with the ‘Please wait…’ bug.
I’ve tired all the suggestions and hacks provided and absolutely nothing is fixing it.
I was able to fix this from this thread. https://forum.tagdiv.com/topic/facebook-app-just-sits-waiting-for-auth-on-follow-widget/
I don’t believe the latest version of the theme on ThemeForest has the latest update for the social plugin in question here. As I mentioned in the previous post, I only purchased and downloaded this theme a few days ago so whatever version of this plugin is included with the theme seems to be outdated. Once I downloaded the latest version of the plugin linked in that thread, I was able to upload it and it fixed the issue.
