Social counter displays wrong number of Fb fans

Posted in: Newspaper
Post count: 49
SMK
#408155
Jul 7, 2021 at 7:09 pm

Hello, Team

I’d like to report that social counter displays wrong number of Facebook fans (too low). I think it’s data from about a month ago. The error applies to all Facebook fanpages.

Post count: 27744
Anamaria
#408210
Jul 8, 2021 at 9:48 am

Hello,

Please deactivate, delete and reinstall the tagDiv Social Counter from Newspaper Welcome => https://www.screencast.com/t/ZRPKgSf9
Also, please check this topic that can help you https://forum.tagdiv.com/topic/facebook-social-counter-not-updating-2/

Thank you!

Post count: 49
SMK
#408262
Jul 8, 2021 at 1:35 pm

Hi Anamaria,

I’ve done what you said and the problem still exists. I’ve also red the related topic and connect my Fb account with Newspaper and disable WP Super Cache plugin and the problem has not disappeared.

What I also noticed: if I type my Facebook ID, Fb Social Counter shows the number of fans from about a month ago (about 500 lower than now). But when I type some other Facebook ID, like “envato”, it shows 0 fans.

  • This reply was modified 5 years by SMK.
  • This reply was modified 5 years by SMK.
Post count: 21065
Bettina
#408361
Jul 9, 2021 at 8:47 am

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

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