Hello snledo,
You can follow the same method for newsmag as the plugin is the same for both themes. Please follow my tutorial on page 1 of this topic and follow the steps provided.
Thank you!
We have followed all of the steps on page one here (multiple times) in this topic: http://screencast.com/t/X2vWxPzV without success and have sent you an email on 9 January at contact@tagdiv.com with wp-admin credentials. Just resent our Email. Thank you in advance for your help!
Hello,
@dennisjpitocco If you have not yet received a response via email, then it could have gone in spam, but since we get lots and lots of emails it will be hard to track so please provide your username via email so we can do a quick search and find your email. You can also provide a link to this topic as well.
Thank you!
Hi Bogdan:
My User Name within this Forum is dennisjpitocco.
Email to your team was resent early this morning to: contact@tagdiv.com with a link to this discussion. Thanks in advance!
Dennis
The link to this conversation and the username from the forum were meant to go inside the email you send us..so we can trace the email…I can already see your username on the forum and the conversation we had…
Thanks.
Understood Bogdan. All info is indeed included in my Email to your team!
I am still having issue with the social counter .. Facebook still not working even though I have entered the App ID, App secret got the token … its still not working
Hello,
Please make sure you follow every step from page 1 and allow it a bit of time to update as it is not a live count. It makes a few request per day so it won;t be a burden. If it still will not work after following the tutorial and after a bit of time has passed then please send an email with details about the problem. And also include your username from the forum and maybe a link to this topic so we can search the spam section in case it is needed.
@dennisjpitocco we found the email now and will reply there ASAP.
Thank you!
Thanks for the update here Bogdan – we look forward to your assistance.
On the mail? I see, contact@tagdiv.com
Yes that is our email address 🙂 Please send an email there.
Send, thanks
Darn – ours was working after running the steps and now it is back to 0.
We are also having issue with it on our homepage. We are using from visual composer, we add the social media counter then entered app id and secret, then tried to use the authorize feature but we get taken to an error page on Facebook. I’ll send an email.
Hi, i setup site to autoupdate following the envatp method,
But don seem to find the folder where the plugins are
“Step 7 – Update the plugins. The theme required and recommended plugins are included in the theme package inside the ../Newspaper-tf/plugins folder.”
is it inside the theme folder?
found and installed this plugin (has the facebook id and token, etc) but is not in the documented folder, Found it in /html/wp-content/themes/Newspaper/includes/plugins 0_o
Set up fb id, secret, token, …. saved and still cero fans in elocuent.com
The social counter plguin can also be found in full theme’s package in the /plugins folder: http://screencast.com/t/ojkotcru1Pv We’ll update theme’s docs on this also soon!
Please provide wp access via email at contact@tagdiv.com and also include a link tot this tread. We will get back back to you with an answer as soon as we check your site’s configuration.
Thanks for the message!
I have the same issue, I have over 1k fans and it shows 0? Where do I send my logins so you guys can fix this?
@cersheib
Please follow my tutorial on page 1 and follow each step carefully. If the counter does not display you can try to switch the id’s to something other than your own and save it. Allow it a minute or 2 and then enter your id again.
If the problem persists, then you can send us an email at contact@tagdiv.com.
Thank you!
my facebook fan count was also zero on the social counter, which I set up through the widget on the homepage, but when I set up the social networks in the theme panel, the facebook counter started working with the correct number of likes/fans.
However, my google+ counter still shows zero, even though I have followers, anybody know why?
Regards
Mark
My google+ couter still on 0 after many and many tries to make it work.
How we can solve it?
When i click on the counter the link open my google+ page, but the counter… still 0.
HELP!
Okay, so ignore my comment above about facebook count, as today it has reset to 0 for no apparent reason.
Is anybody doing anything to resolve this, and please don’t tell me to follow the installation procedure as I have done it in detail as described, and Facebook and google+ still do not work work. Twitter seems to work fine, though.
Best regards
Mark
Hello,
If you still have problems with the social counter please send us an email at contact@tagdiv.com and provide wp-admin so we can take a look at the issue.
Thank you!
